At pgtaya, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
pgtaya only collects the personal data that is strictly necessary to provide our services, verify your identity, and comply with Philippine regulatory requirements. We do not collect data for the sake of it — every data point has a clear, documented purpose.
pgtaya will never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your information stays within the pgtaya ecosystem and is shared externally only where legally required or operationally necessary.
All data transmitted between your device and the pgtaya platform is protected using industry-standard TLS encryption. Sensitive data at rest — including financial records and identity documents — is stored using strong encryption protocols to prevent unauthorised access.
As a Philippine resident, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). pgtaya fully respects your rights under the DPA, including the right to access, correct, and request deletion of your personal data held by us.
pgtaya uses cookies and similar tracking technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences at any time through your browser settings or our cookie management tool.
pgtaya will only send you marketing communications if you have given your explicit consent. You can withdraw that consent and opt out of all marketing emails at any time — either through the unsubscribe link in any marketing email or by contacting our support team directly.
Important Notice: This Privacy Policy applies to all personal data collected by pgtaya ("the Company," "we," "us," or "our") through the pgtaya website at pgtaya.net, our mobile application, and any related services (collectively, the "Platform"). By registering for or using the pgtaya Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.1 pgtaya is committed to protecting the privacy and personal data of all individuals who interact with our Platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as other applicable data protection laws and regulations.
1.2 This Privacy Policy describes the types of personal data we collect from you, the purposes for which we process that data, the parties with whom we may share it, the measures we take to keep it secure, and the rights you have in relation to your personal data.
1.3 pgtaya acts as the data controller in respect of the personal data you provide to us through the Platform. This means we are responsible for determining the purposes and means of processing your personal data.
1.4 This Privacy Policy should be read alongside our Terms & Conditions, which are available at pgtaya.net/terms-conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to data privacy, this Privacy Policy shall prevail.
2.1 pgtaya collects the following categories of personal data from registered players and Platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communications, support, regulatory notifications |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
2.2 Where pgtaya requires you to provide personal data to comply with a legal obligation or to fulfil a contract with you, failure to provide that data may prevent us from opening or maintaining your account or providing the requested services.
3.1 pgtaya collects personal data through the following means:
3.2 pgtaya does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.
4.1 pgtaya processes your personal data for the following purposes:
4.2 pgtaya will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or establishing another lawful basis for processing.
5.1 pgtaya processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
5.2 Where pgtaya relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6.1 pgtaya does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third parties with whom pgtaya shares personal data are required to process that data in accordance with applicable data protection laws and pgtaya's data processing requirements. pgtaya remains responsible for ensuring that such third parties provide adequate protections for your personal data.
Note: pgtaya will never share your personal data with third parties for direct marketing purposes without your explicit prior consent. You are always in control of your marketing preferences.
7.1 pgtaya uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and improve your experience on the Platform.
7.2 pgtaya uses the following categories of cookies:
7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
8.1 pgtaya retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 The following general retention periods apply:
8.3 Where personal data is no longer required for any lawful purpose, pgtaya will securely delete or anonymise that data in accordance with our data disposal procedures.
9.1 pgtaya implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pgtaya will notify the National Privacy Commission (NPC) of the Philippines within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by law.
9.3 While pgtaya takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. pgtaya cannot guarantee the absolute security of your data and encourages you to take steps to protect your own account, including using a strong, unique password and enabling any available two-factor authentication features.
10.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights in relation to your personal data held by pgtaya:
10.2 To exercise any of the rights listed above, please contact pgtaya's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. pgtaya will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with applicable law.
10.3 pgtaya may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised party.
11.1 The pgtaya Platform is strictly intended for individuals who are at least twenty-one (21) years of age. pgtaya does not knowingly collect, process, or store personal data from individuals under the age of 21.
11.2 pgtaya employs age verification procedures during the registration process to prevent underage individuals from accessing the Platform. If pgtaya discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account.
11.3 If you are a parent or guardian and believe that your child has registered on the pgtaya Platform, please contact our support team immediately so that we can investigate and take appropriate action.
Age Restriction: pgtaya strictly enforces the 21+ age requirement in accordance with Philippine gaming regulations. Protecting minors from gambling harm is a fundamental commitment of the pgtaya platform.
12.1 pgtaya primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where pgtaya uses cloud infrastructure or technology service providers whose servers are located abroad.
12.2 Where personal data is transferred outside the Philippines, pgtaya will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. Such safeguards may include contractual data processing agreements incorporating standard data protection clauses approved by the NPC.
12.3 By using the pgtaya Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the provision of our services, subject to the safeguards described in this section.
13.1 pgtaya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
13.2 Where changes to this Privacy Policy are material, pgtaya will notify registered players via email or through an in-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how pgtaya protects your personal data.
13.3 Your continued use of the pgtaya Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not agree with the amended Privacy Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
14.1 pgtaya has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
14.2 You may also use the contact details below to submit a data subject access request, request correction or deletion of your personal data, or withdraw your consent to marketing communications.
Data Protection Officer — pgtaya
Email: [email protected]
General Support: [email protected]
(Plain text only — these are not clickable links)
14.3 pgtaya aims to respond to all privacy-related enquiries and data subject requests within thirty (30) calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline and the reasons for the delay.
14.4 If you are not satisfied with pgtaya's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.